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Department Manager - Hot Deli

99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 60 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow along with our team!

Responsibilities:

Overall Department Operation – Oversee the operation of the Hot Deli department starting from product preparation, product display, material distribution, and inventory control to increase product exposure and process efficiency for higher sales.
Customer Service – Ensure department team members provide excellent customer service, identify any issues in the early stage and propose action plans on a continued basis, and encourage and answer all customer suggestions and complaints to increase customer service optimization.
Sales & Financial Performance – Drive department sales to achieve sales and margin targets, control labor and stock loss, analyze sales data, control costs and meet company financial projections.
PI Count & System Usage – Use the company system to track product sales and inventory, ensure accurate inventory numbers, and efficiently conduct the monthly physical inventory count.
EE Management – Supervise, delegate, and schedule tasks to employees with constructive feedback for further improvement and personal growth, recommend disciplinary actions, transfers, promotions, hiring, and rate increase by consulting with the HR department, including training employees in equipment operation and product handling, presentation, and rotation.
Omni & HQ Support – Assist in supervising and performing Omni channel services and initiatives and all accounting, administrative, maintenance, and marketing duties, including identifying efficient and productive weekly marking plans by utilizing all resources available to achieve better performance and maximize sales.
Ordering & Receiving – Make reasonable product ordering according to the company’s order, schedule, and deadlines, and check product quality and quantity when receiving products.
Stocking & Processing – Distribute, refill, and rotate deliveries, products, and stock room using First-In-First-Out (FIFO) methods to meet customer needs and manage the cutting, trimming, and packing of products into saleable sizes, weights, and labeling to reflect accurate pricing information.
Display – Manage and decorate stores with attractive product displays and proper signage to showcase freshness and quality, create and distribute promotional materials to customers, and ensure shelf tags are labeled correctly to drive sales and marketing initiatives.
Cashier & Product Return – Lead and execute all cash handling and product return procedures, complete the check-out process accurately and efficiently, and adequately handle expired and recalled products to reduce waste.
Compliance, Loss Prevention, & Reporting – Control, safeguard, and monitor all store department assets, help implement company policies and procedures, resolve any department accidents, urgent notices, and other violations or incidents, and report them to ASM/SM/DM.
Safety – Maintain and ensure safe and sanitary working environments throughout the store and department and comply with internal procedures and safety codes to meet federal, state, and local regulations.
Maintenance – Maintain and clean equipment, machines, and appliances regularly to ensure freshness and quality of products, monitor equipment to be at the appropriate temperature, coordinate maintenance accordingly, and keep accurate logs according to the company policies, state food safety, and health regulations.
Sustainability – Manage the expiration dates of products to take expired products off the shelves and order new ones on time to refill and replenish products to meet customer demands.
Promotion & Demo – Follow company procedures to plan for promotion events, prepare the appropriate amount of products, set reasonable prices to increase sales, and arrange demos when necessary.
Perform other duties as assigned by management.

Qualification:

1 year of supervisory experience in the hot deli department or equivalent is required.
Bilingual in English/Mandarin, English/Cantonese, or English/Spanish is preferred.
Ability to work assigned schedules, including weekend, and holidays as needed.
Currently possess or have the ability to possess a Food Handler’s certificate.

Knowledge, Skills, and Abilities:

Knowledge of food production process, product lines, and labeling.
Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
Knowledge of safety rules and regulations established by the company and government.
Advanced attention to detail, communication, leadership, and time management skills.
Advanced active listening, execution, critical thinking, and problem-solving skills.
Strong organizational, interpersonal, and problem-solving skills.
Ability to thrive under pressure and adhere to constant and challenging deadlines.
Ability to work both independently and within a team environment.
Ability to coach and mentor team members with professional maturity.
Ability to establish goals and guide employees to complete duties effectively.
Ability to inspect and evaluate the quality of products.
Proficient with computer programs and software to enter data and process information.
Must be legally authorized to work in the United States without sponsorship.

Physical Requirements:

Prolonged periods of standing and walking are required.
Ability to use manual dexterity to grasp, manipulate, and assemble objects.
Ability to work in an environment that may be wet and dry and with varying temperatures and noises.
Ability to lift to 50 pounds at times or more with appropriate equipment.
Must be able to perform duties with or without reasonable accommodations.

Position Details:

Employment Type: Full Time
Employment Status: Exempt
Salary: DOE

Benefits:

Medical, Dental, Vision, and Life Insurance
401(k) Retirement Savings Plan with 4% Company Match
Employee Referral Bonus up to $600
Employee Recognition Program
Long-Term Service Award
Employee Discount
Paid Time Off

Disclaimer

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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