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HRG (Training and Operations Support)

99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 60 store locations across California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more. We are passionate and honored to help shape Asian supermarket culture within the grocery industry. As 99 Ranch Market continues to grow, we welcome new team members to join and grow with us.

Job Summary:

The HR Generalist – Training & Operations Support provides hands-on HR generalist support, training coordination, employee relations documentation, compliance tracking, and operational HR support for a multi-location retail environment. This role partners with HR leadership, store leadership, regional operations, and internal stakeholders to support consistent HR practices, training completion, workforce readiness, and leadership development initiatives.

This position is ideal for a detail-oriented HR professional who can balance employee relations support, training administration, compliance follow-up, field communication, reporting, and process improvement in a fast-paced retail environment.

Essential Duties and Responsibilities:

Provide HR generalist support to store, department, and regional leaders regarding employee relations, attendance, performance management, corrective action, policy application, and documentation standards.
Support employee relations matters by gathering information, reviewing documentation, preparing summaries, tracking follow-up items, and escalating sensitive or complex matters to HR leadership.
Assist with workplace investigations, corrective action documentation, performance management follow-up, and confidential HR recordkeeping.
Coordinate training programs, including onboarding, compliance training, leadership development, internal promotion readiness, department training, and operational training initiatives.
Maintain training calendars, participant rosters, completion records, assessment records, readiness reports, and training status trackers.
Support LMS or training tracking system administration, including training assignments, learner records, completion reports, overdue training follow-up, and data quality checks.
Track training progress, assessment results, overdue items, program milestones, and readiness status; prepare summaries and reports for HR and Operations leadership.
Partner with store, department, and regional leaders to identify HR support needs, training gaps, workforce readiness concerns, and operational follow-up items.
Support rollout of company-wide HR, training, compliance, and operational initiatives by coordinating communication, tracking adoption, and following up on completion.
Conduct field visits as needed to support training execution, collect feedback, reinforce consistent HR practices, and assist with implementation.
Maintain accurate HR records, training files, assessment documentation, compliance logs, program trackers, and employee status updates.
Recommend practical improvements to HR workflows, communication templates, trackers, SOPs, reporting tools, and training follow-up processes.
Support special projects related to employee development, operational consistency, compliance readiness, HR process improvement, and internal promotion pipelines.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; equivalent experience may be considered.
3+ years of progressive Human Resources experience required, preferably in an HR Generalist, HR Coordinator, HR Specialist, HR Advisor, Training Coordinator, or HR Operations role.
Experience supporting employee relations, documentation, investigations, performance management, corrective action, coaching, or policy guidance preferred.
Experience coordinating training programs, onboarding, compliance training, leadership development, assessments, LMS administration, or training trackers preferred.
Experience supporting retail, grocery, logistics, warehouse, restaurant, manufacturing, or other frontline operational workforces strongly preferred.
Bilingual English/Mandarin required; Spanish language skills are a plus.
Working knowledge of federal, state, and local employment laws, especially California wage/hour, leave of absence, anti-harassment, retaliation, discrimination, accommodation, and employee relations requirements.
Strong Excel, Word, Outlook, and PowerPoint skills required; HRIS or LMS experience preferred.
Strong organizational skills, attention to detail, follow-up discipline, confidentiality, and ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills with the ability to work effectively with employees, store leaders, regional leaders, HR leadership, and cross-functional partners.
PHR, SHRM-CP, or equivalent HR certification preferred.
Authorized to work in the United States without sponsorship.

Physical Requirements & Working Conditions:

Prolonged periods sitting at a desk and working on a computer.
May require standing or walking for extended periods during store, warehouse, training, or facility visits.
May occasionally lift up to 25–50 pounds based on operational needs.
Must be able to travel to store, warehouse, office, or training locations as required.
Work is primarily performed in an office environment, with periodic visits to retail stores, warehouses, training rooms, or other operational environments.
May require occasional weekend, evening, or holiday support based on training schedules, investigations, operational rollouts, or business needs.

Position Details:

Employment Type: Full Time
Location: Onsite: 6338 Regio Ave., Buena Park, CA 90620
Required Travel: 15% - 25%
Salary: $70,500 - $75,000/year (depending on experience)
Available to work on weekends and holidays as necessary.

Benefits:

Medical, Dental, Vision, and Life Insurance.
401 (k) Retirement Saving Plan with 4% Company Match.
Long-Term Services Award.
Employee Discount.
Paid Time Off.

Compensation:

The pay range for this job starts at $70,500 - $75,000per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: https://www.indeed.com/career-advice/finding-a-job/job-scams

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

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